FAQ
Frequently Asked Questions
Order & Payment
What payment options do you offer?
We accept the following payment methods:
- PayPal
- Credit/Debit Cards
- Afterpay
All payment methods are processed securely through our encrypted payment system.
Is it safe to use my credit card on your website?
Absolutely! Your security is our top priority. When you purchase from Floralshe, your financial details are transmitted through a secure server using the latest SSL (Secure Socket Layer) encryption technology.
Important: Credit card details are never stored on our website. All payment information is passed directly to our secure Payment Gateway for authorization and authentication. You can shop with confidence knowing your information is protected.
Was I charged twice?
Don't worry—your credit card will only be charged once after your order ships.
If you just placed your order and see two charges, what you're seeing is likely an authorization hold. This is a standard banking practice to ensure sufficient funds and verify account authenticity. This temporary hold will clear automatically, typically within 48-72 hours depending on your bank.
If you need to speed up this process, contact your credit card's issuing bank directly.
Why was my credit card declined?
Your card may have been declined for several reasons:
Card Expiration: Check that your card is still valid and hasn't expired
Credit Limit Reached: You may have exceeded your authorized purchase limit. Contact your bank to verify available credit
Incorrect Information: Double-check that all required fields are filled in correctly, including card number, expiration date, CVV, and billing address
Browser Issues: Ensure you're using the latest version of your web browser. Try clearing your cookies and cache, then restart your browser and try again. Some browser plug-ins may interfere with payment processing.
Promotions & Discounts
Do you offer promotions?
Yes! We regularly offer various discounts, promotions, and special offers. Here's how to stay informed:
Check Our Website: Look for promotional banners and announcement bars on our site
Email Newsletter: Sign up for our promotional emails to receive exclusive offers. You'll find the signup form at the bottom of any page on our site
New Customer Bonus: New subscribers receive a special 15% off coupon code just for signing up!
How do I use a coupon code?
Applying a discount code is easy:
- Add items to your cart
- Proceed to checkout
- On the page where you enter your address, you'll see a field labeled "Discount Code" or "Coupon Code"
- Enter your code in this field
- Click the "Apply" button
- Your order total will automatically adjust to reflect your discount
Note: Some promotions are applied automatically and don't require a code.
Can I use multiple discount codes on one order?
No, only one discount offer or promotion may be applied per order. Choose the discount that gives you the best savings!
Order Status
How do I know my order was confirmed?
Once you complete your order, you'll receive a "Thank You" confirmation email. This confirms that your order was successfully submitted and is being processed.
How can I check my order status?
After Your Order Ships:
- You'll receive a shipment notification email with tracking information
- Log in to your account on our website to view order status
- Use the tracking number provided in your email to monitor your package
Need Help with Tracking? If you're unsure how to check your tracking status, contact us and we'll be happy to help you track your order.
I selected the wrong size/color/address. Can I change it?
Before Shipment: If your package hasn't shipped yet, contact us immediately. We can update the size, color, or shipping information for you.
After Shipment: Once the package has been dispatched, changes are more difficult. Contact our customer service team, and we'll work with the carrier to see if modifications are possible. However, if changes cannot be made and you receive an incorrect item due to your error, this cannot be considered a quality issue and return shipping would be your responsibility.
Best Practice: Always carefully review your order information before completing your purchase to avoid issues.
I want to cancel, return, or exchange my order. What should I do?
Please contact our customer service team for assistance. For detailed information about our policies, refer to our Return & Exchange Policy page.
What if I receive a damaged product?
We sincerely apologize if you received a damaged item. Here's what to do:
- Take a clear photo of the damaged product
- Contact us with the photo and your order information
- We'll evaluate the issue
- If the damage occurred on our end, we'll send you a replacement at no cost
Important Timelines:
- Damage claims must be reported within 30 days of delivery
- Items damaged after 30 days cannot be returned or refunded
Size-Related Issues: Incorrect size selection is not considered a quality issue. However, we offer free size exchange service—you simply pay the return shipping cost for the original item. After we receive and verify the original product, we'll send out the new size.
Need Help Choosing a Size? Contact us before ordering, and we'll guide you to the perfect fit!
Products
How do I find the products I need?
We've made it easy to browse and search:
Search Bar: Use keywords like "shapewear," "bodysuit," "butt lifter," or "bras"
Product Reference Number: Search by specific product codes
Category Menu: Click through our menu bar and select the category you need
Filters: Use the filtering options on category pages to narrow your search by size, color, style, and more
I just had a baby. When can I start using your products?
Congratulations on your new arrival!
General Guidelines:
- After vaginal birth: Typically 1 week after delivery
- After C-section: Usually 2 weeks after delivery
Important: Every body is different and heals at its own pace. Please consult your doctor before using shapewear postpartum to ensure it's safe for your specific situation.
How do I find the correct size?
Each product page includes a detailed size chart specific to that item. These charts will guide you in selecting your perfect size.
Still Unsure? Feel free to contact us or send us an email. We're happy to help you find the right size!
I'm between sizes. What should I do?
Our shapewear is designed to slim and smooth your silhouette, so choosing a size too small can cause bulging and discomfort.
Sizing Tips:
- Always measure your bust, waist, and hips before ordering
- Check the size chart on each product page
- Our items typically run smaller than standard sizing
- We recommend ordering one size up for the best fit and comfort
Need Personal Assistance? Send us a message or email, and we'll help you select the perfect size for your measurements!
Shipping
How long does it take to receive my order?
Total Delivery Time = Processing Time + Shipping Time
- Processing Time: 1-5 business days
- Shipping Time: 7-20 business days (varies by location)
Please Note: Delivery times may be longer due to customs clearance and carrier processing speeds. We appreciate your patience!
Express Shipping: If you paid for express shipping and your package doesn't arrive within the stated timeframe, contact us for a shipping refund.
For complete shipping details, please see our Shipping Policy page.
How can I track my package?
Tracking Your Order:
- Check your email for the shipment notification we sent when your order shipped
- Use the tracking number provided in the email
- Log in to your account on our website to view tracking information
Tracking Platforms: You can track your package using tracking platforms with your tracking number
Need Help? If you're having trouble tracking your order, contact us and we'll check the status for you!
My package shows as delivered, but I didn't receive it. What should I do?
Follow these steps:
1. Check Thoroughly
- Look around your delivery area, including porches, garages, and side doors
- Ask neighbors in case it was left at the wrong address
2. Look for Delivery Notices
- Check for "attempted delivery" notices indicating the carrier tried to deliver but no one was home
3. Wait One More Day
- Some carriers' systems show packages as delivered while they're still in transit
- Wait until the end of the next business day
4. Contact the Carrier
- If you still can't locate your package, call the shipping carrier
- Provide your tracking number for more information
Still Having Issues? Contact our customer service team, and we'll help resolve the situation.
Wholesale
Does Floralshe offer wholesale services?
Yes! If you're a wholesaler or store owner interested in carrying our products, we'd love to hear from you.
Please send your wholesale inquiry to: floralshe01@gmail.com
Include information about your business, and we'll get back to you with wholesale pricing and terms.
Still Have Questions?
If you didn't find the answer you're looking for, please don't hesitate to reach out!
Contact Us: floralshe01@gmail.com
Our customer service team is here to help make your Floralshe experience exceptional!